FAQ

Shipping and Returns

Where does Live.Love.Peace ship?

We ship to worldwide. 

How much does shipping cost? 

Shipping is free for orders above $100 USD. For orders below $100 USD, we charge a flat $10 USD shipping fee.

Do I have to pay duties and taxes?
We cover duties and taxes for all shipments purchased on www.livelovepeace.com.

How long will delivery take?
We generally ship orders within 1 business day of when you place your order; this may extend to 2 business days if there is a public holiday. We will send you a tracking number by email after your parcel leaves the warehouse. It will take 5 - 14 business days. You can upgrade to express shipping for $25 USD and can receive within 3 - 5 business days. 

 

What's your return policy?
If you're not happy for any reason, you may return eligible Live.Love.Peace items within 14 days of receiving the order, provided that the items are unused and in original condition, including all original packaging. 

What's the return process?

Email us at livelovepeacejewellery@gmail.com and we'll send you a return label for the shipping. We will only refund the money upon receipt of the jewellery in a original condition. 

Exchange

What's your exchange policy?
We don't have a formal exchange program. If you'd like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our webshop for the item you'd like to receive in exchange. To arrange a return, please email livelovepeacejewellery@gmail.com.

Placing An Order

Do you have any physical stores?

We sell through our website at the moment and our physical stores will be in Singapore and Hong Kong in future. It is still in the process of planning. However, we know that nothing compares to seeing something in real life though. If you'd like to get more of a sense of a particular product, you can check out our product pages, go on Instagram and search the tag #livelovepeacejewellery or images tagged @livelovepeacejewellery or search online for other images or videos of our products. You can also contact us (livelovepeacejewellery@gmail.com) with any questions you have. 

What payment methods do you accept?

We accept Visa, Mastercard, and American Express credit/debit cards on our webshop through a secure checkout. 

What currency will I place my order in?

We are only able to accept orders in USD at this time. 

 

Can I split the payment across multiple credit cards?

Unfortunately it's not possible to split payment across multiple payment methods.

 

Do you offer payment by installment?

We currently do not offer payment by installment.

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